As often the case these days, original equipment distributors (OEDs) are faced with the challenge of selling a machine to a customer who has an inventory of old attachments they want to use with their new machine. The company Contractor Sales of Albany, NY, and Jeremy Rauf, the responsible salesman, found themselves in this situation after selling a Liebherr 964 to a customer who had multiple Cat buckets he wanted to use to replace an old bridge in Roscoe, NY. Contractor Sales had initially purchased another brand coupler to mount onto the Liebherr to pick up the Cat buckets. Problem was, it didn’t come as advertised and could not pick up the Cat 330CL with the D-linkage buckets which requires a 90mm pin in the stick and 80mm pin in the linkage. Fortunately, Bill Liburdi, Contractor Sales’ rental manager, had heard of the KINSHOFER-coupler before, and contacted the company about its X-Lock brand coupler. KINSHOFER, using the required specifications of the D-linkage, was able to design a coupler that would mount to the Liebherr machine and also pick up the necessary attachments. Contractor Sales showed their customer that they had his best interest in mind in providing a coupler that could be mounted to his new machine while allowing him to utilize his existing inventory. Kinshofer demonstrated that they know the importance of providing a solution that makes their customers, the dealers, look good.
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