Heavy Equipment Guide Logo

Cummins and Tierra collaborate to enable diagnostic capabilities for LiuGong construction equipment

A wheel loader pushes snow on a road
A LiuGong 835H wheel loader

Cummins Inc. is working with telematics service provider Topcon/Tierra to support manufacturer LiuGong

Cummins and Topcon/Tierra are collaborating to enable advanced diagnostics and troubleshooting for major components on LiuGong construction equipment to come through a single interface. This solution will improve equipment availability and reduce the total cost of operation by providing actionable insights that enable component care, damage prevention, and faster service response.

Telematics is used to improve the operational efficiency of construction equipment at building sites, ports, distribution centres, logging sites, and farms. Most of these environments have mixed fleets and need a solution that is compatible across all their machinery. Cummins is working to offer digital capabilities with existing telematics services providers to support customer needs in a flexible manner.

Cummins Connected Diagnostics wirelessly connects engines to enable continuous monitoring and diagnosis of system health and faults. Using telematics, this digital product delivers valuable data to fleet managers via mobile app, email or web portal.

"With more information end users can make more informed decisions," says Ed Hopkins, Cummins Digital Partner Management Leader, explaining the importance of connectivity to the future of supporting construction equipment. "Site managers can use the data to determine whether to stop machine operation or continue to the end of the shift by understanding the suggested root causes. They can gain an understanding in how long they have before an issue is likely to escalate to a breakdown or critical failure. This means that uptime can be maximized, with any potential fixes done more quickly. With the information provided in Connected Diagnostics, the correct parts, tools, and technicians can be made available to resolve issues in an efficient manner."

"LiuGong is proud of the collaboration with these important supplier partners and the achievement to deliver a technical solution to our dealers and customers that will directly impact machine availability," says Sam Ternes, customer solutions director at LiuGong North America. "With this advancement in diagnostic information and communication through the TopCon telematics system, LiuGong will have a distinct advantage in minimizing machine downtime and getting repairs completed on the first service call. Using the expertise and advanced capabilities of Cummins Connected Diagnostics, LiuGong customers will receive timely feedback in the event of an engine-related diagnostic code, allowing for continued operation where appropriate for scheduled repair or instruction to stop operation to minimize the risk of further damage to the equipment."

Company info

Box 3005
Columbus, IN
US, 47202-3005


Read more

7400 National Drive
Livermore, CA
US, 94550


Read more

22220 Merchants Way, Ste 100
Katy, TX
US, 77449


Read more

Related Articles