Volvo Trucks enhances speed and efficiency with new e-commerce platform
Volvo Trucks North America customers can now begin to register for PartsASIST, transitioning from the existing Volvo SELECT Part Store, with the goal of activating its full dealer network in the U.S. and Canada as part of a phased rollout throughout 2021.
PartsASIST offers an expanded range of features, functionality and benefits to customers and dealers. Available 24 hours a day, seven days a week, the next-generation parts ordering platform delivers performance up to 10 times faster, significantly reducing the steps and time required for log in, parts search, ordering and tracking.
"The suite of tools within PartsASIST represents a quantum leap forward in the way parts are ordered in the heavy-duty truck market," said Todd Shakespeare, director of parts marketing at Volvo Trucks North America. "With the overall increase in speed and efficiency, PartsASIST saves time like never before, which lets our customers focus on what's most important to them - operations and uptime."
The advanced features built into PartsASIST further streamline and expand the capacity for 24/7 remote ordering, fulfillment and management. The MyFleet module links fleet unit numbers to individual VINs, making tracking and documentation more efficient. The integrated Genuine Parts and All Makes catalogs simplify the search for model-specific components, and the Quick Order function speeds up the process. Data is cross-referenced to determine real-time inventory availability, giving customers added confidence that what they see in the catalogs, and what they buy, is what will be delivered - the same as if they had called or visited a dealership in person.
"Volvo Trucks made the investment in PartsASIST to address market demands and changes in consumer behavior, and to leverage advancements in technology that improve operational efficiencies," added Shakespeare. "It is the gold standard for optimized parts procurement and support, further reinforcing Volvo Trucks' uptime promise."