Volvo Trucks’ Certified Uptime process helps keep customers running during COVID-19
Certified Uptime professionals are using their training, standard processes and facilities to support customers safely within the current restrictive conditions
Key to the process is the ASIST communication platform, which enables remote communications and automates the documentation for each service event, keeping all information in one place and minimizing in-person contact with the customer. This also allows repair services to be completed with minimum internal interaction at the dealership.
Integrated within ASIST is JPRO, a diagnostic software system by Noregon. JPRO allows Certified Uptime dealers to gather all essential information from the truck, including VIN, mileage, engine hours, diagnostic codes and other data, reducing direct contact with customers or vehicles. Trucks are then serviced in dedicated Uptime Bays to get customers in and out quickly, decreasing potential exposure.
Affinity Truck Center, with two Certified Uptime locations in California's Central Valley region, created a process for quick, accurate service check-ins. As trucks enter, they trigger a bell in the service office. A technician thoroughly disinfects each truck before it is driven through the gate. Each new write-up is handled through a secure, tented entryway equipped with a sensor that alerts service staff when a customer enters. Specially installed plexiglass barriers separate the customer and service advisor during check-in.
As one of the latest models in the R2-Series excavator lineup, the Bobcat® E88 delivers durability, performance and quality for more productivity. Technically speaking, it's a compact machine, but it brings big performance with its redesigned engine and optimized lift performance, plus undercarriage and counterweight improvements. All these enhancements make this excavator one of the highest-performing models in its size class. With impressive over-the-side lift capacity, you can dig with greater confidence over the side of the machine. Put it to the test against similar models from other manufacturers. You'll see that the E88 can outwork the competition.