Mack Trucks has introduced dynamic maintenance, a connected vehicle service focused on proactive vehicle maintenance planning and fleet operations efficiency.
Seattle trucking company succeeds with Mack remote uptime solutions
Operating in the ultra-competitive Seattle area construction market, Maple Valley, Washington-based Silver Streak Trucking depends on its fleet being ready to meet any challenge. That's why Silver Streak relies on Mack Trucks and its industry-leading uptime solutions to keep their trucks on the job.
"Time is money, and having trucks on the job working is how we survive," said Tina Benson, president of Silver Streak. "Customers in our area are looking for fleets that can handle hauling from point A to point B safely, efficiently and on time, and Mack helps us accomplish that."
Silver Streak has built its business on hauling sand, gravel, rock and other building materials to job sites, as well as hauling waste materials away. Customers expect timely deliveries without interruption.
"Mack has always been a durable truck for us," said Kevin McCann, Silver Streak fleet manager. "With the addition of Mack GuardDog Connect and Mack Over The Air, we now have trucks that can not only notify us of issues before they become major problems and impact our customers, but also receive software updates wirelessly."
With lost productivity resulting in significant costs per day, an unplanned downtime event can be one of the single largest expenses heavy-duty trucking customers face. Mack's GuardDog Connect telematics solution helps reduce downtime by proactively monitoring fault codes that could lead to an unplanned visit to the dealer or even shut down or de-rate a truck.
When GuardDog Connect detects a potential issue, it notifies Mack OneCall agents at Mack's 24/7 Uptime Center, many times before a driver realizes there is a problem. The OneCall team quickly diagnoses the issue to determine the best course of action. If a repair is needed, proactive repair scheduling and parts confirmation is initiated, all while the truck remains on the road. In addition, all stakeholders, from the designated customer contact to the dealership, are kept up to date through the ASIST communications platform.
"I can see unplanned events on my mobile device, including how long a truck has before a possible de-rate situation," said McCann. "That allows us to know if the truck can finish the job and when it needs to come in for service, so we avoid the hassle and expense of towing, not to mention the lost income from a truck that's down. Thanks to GuardDog Connect, we've never experienced a de-rate event out in the field."
If the issue is software related, Mack Over The Air is able to deliver remote software downloads via GuardDog Connect. Working with Mack OneCall agents, the updates are scheduled for when it works best for the customer.
"We're running long hours, especially in the summer, so it can be an issue to run to a dealer for a simple software update," said McCann. "Mack Over The Air allows us to schedule and conduct updates when it's convenient for our staff, saving us time and money."
Silver Streak Trucking traces its roots to the late ‘50s and ‘60s when Benson's grandfather and father were hauling landscape materials and gravel. Building on that expertise, Silver Streak was founded in 1982 with just a single truck. Today, Silver Streak employs more than 70 people and operates a fleet of nearly 60 trucks, the majority of which are Mack Granite models.
"We're a close-knit family business - my son is now driving for us - and we depend on our trucks to be up to any challenge we throw at them," said Benson. "That's why we chose Mack. The combination of durability, driver comfort and uptime is unbeatable."
More from Trucking
Fairbanks Scales Inc., has announced the new Talon Low Profile Truck Scale, ideal for replacing older low profile scales reaching the end of their service life.
Mack Defense is partnering with Crysteel Manufacturing on the U.S. Army M917A3 Heavy Dump Truck (HDT) contract to provide specialized dump bodies that provide several key safety and functionality features to meet the specialized needs of the U.S. Army.
Philippi-Hagenbuch Inc. has invented a new version of their Autogate Tailgate specifically for off-highway trucks and roll-off containers that require a 100% positive seal. This new design can be paired with PHIL's proprietary fluidic seal material to create a water-tight seal that contains liquid materials within an off-highway truck body or roll-off container when environmental regulations or local laws make even slight spillage undesirable.
New on the 2020 Super Duty Chassis Cab, Ford is proud to offer Power Takeoff (PTO) as standard with its 6.7-litre Power Stroke turbo diesel engine for auxiliary power needs on commercial vehicles. Combined, the 6.7-litre Power Stroke and all-new TorqShift 10-speed heavy duty automatic transmission with the power takeoff provision delivers best-in-class stationary torque of up to 300 lb.-ft. for commercial vehicle bodies that require direct-to-component or hydraulic body motor power. That's 50 lb.-ft. more than the closest competitor.
When Westcan needs to deliver 5,000 truckloads of vital fuel over multiple 30-hour, 600-km trips in the unforgiving conditions of the Northwest Territories, they trust Mack Anthem to get the job done.
The 2020 Chevrolet Silverado 1500 with the available, all-new 3.0L Duramax turbo-diesel engine delivers an estimated 7.2 L/100km highway and 10.2 L/100km city in rear-wheel-drive models. Estimated fuel efficiency for four-wheel drive models is 8.0 L/100km highway and 10.4 L/100km city.
Ford is charging ahead into the electric pickup truck market with their recent confirmation that they will bring an all-electric F-150 to market. The company is now putting the power of its prototype to the test.
The 2019 GMC Sierra 1500 AT4 All Mountain made its official debut leading the 2019 Calgary Stampede Parade. The Sierra All Mountain takes GMC's signature bold design and innovative engineering excellence to new heights, adding tank-like tracks that help it navigate rugged, snow-covered off-road terrain.
Mack Trucks reached a significant milestone in its connected truck journey by building the 100,000th truck equipped with its Mack GuardDog Connect integrated telematics solution. Mack GuardDog Connect, which was first launched in 2014, is a proactive diagnostic and repair planning solution that monitors a truck's critical fault codes that could lead to unplanned downtime, and is also the enabling technology for Mack Over The Air remote software and parameter updates.
The Volvo Group has announced plans to invest nearly $400 million over six years to upgrade the New River Valley, Virginia plant that produces all Volvo trucks sold in North America. The upgrades include expansion of the industrial footprint and installation of a variety of state-of-the-art equipment that will improve plant efficiency and deliver even higher product quality for customers.
Mack Trucks has named Maxsle "Max" Butler vice president of National Accounts. Butler will be responsible for all National Accounts activities in North America, as well as leading efforts to grow this segment of Mack's business.
Featuring safety, stability and increased productivity as hallmarks of its design, Philippi-Hagenbuch's patented line of Rear Eject Bodies offer the ideal solution for challenging hauling applications from general/road construction, waste and recycling, sand/gravel to mine reclamation and underground hauling situations where overhead barriers inhibit traditional dump bodies.
Simone Giertz, a Swedish inventor, robotics enthusiast and YouTuber, took tools to her brand-new Tesla Model 3 to turn it into "Truckla," the Tesla electric pickup truck of her dreams.
Volvo Active Driver Assist (VADA) 2.0, a comprehensive collision mitigation system, will be made standard in the new Volvo VNR and VNL models, and available on VNX models, later this year. The system enhances the original VADA platform by integrating radar and camera capabilities to help drivers maintain a safe following distance through alerts and improved traffic awareness, as well as emergency braking to reduce the risk of collisions.
The Mack Trucks Historical Museum unveiled an all-new exhibit titled "Keeping America Clean: The Evolution of the Waste Industry." The exhibit, which features three antique Mack trucks and an interactive visitor education display, was made possible thanks to support from Mack Trucks and Republic Services, an industry leader in recycling and waste disposal and longtime Mack customer. A brief ribbon-cutting ceremony was held to officially open the exhibit.
Recently Volvo Trucks North America, along with automated vehicle software provider Perceptive Automata and customer Dependable Highway Express (DHE), showcased a collaborative innovation project designed to strengthen safety capabilities for the trucking industry through automation. This project leverages human intuition artificial intelligence that reads the intention and awareness of vulnerable road users such as pedestrians, cyclists, and motorists, to enhance the situational awareness of truck drivers.
Mack Trucks is doubling down on the debut of RoadLife 2.0 with the launch of two episodes on roadlife.tv. Featuring the grueling efforts of Alaska Department of Transportation (DOT) snowplow drivers to clear one of the snowiest highways in the U.S., to the challenge of building a modern logistics business from the ground up, RoadLife 2.0 picks up from last season, sharing the stories of everyday people doing extraordinary things.
Step-N-Secure announced the launch of a new, economical pickup truck accessory that adds simple safety and security features to the bed of all Ford, GM and Dodge pickup trucks.
When Ford held its annual press event at the Work Truck Show this past March, nobody was expecting a brand-new nameplate to be introduced - but that's just what happened, and buyers will be able to take advantage of that surprise addition to the company's chassis cab line in 2020.
Vera’s first assignment: Volvo Trucks tests autonomous transport between a logistics centre and port
Volvo Trucks' electric, connected and autonomous vehicle Vera will form part of an integrated solution to transport goods from a logistics centre to a port terminal in Gothenburg, Sweden. The assignment is a result of a new collaboration between Volvo Trucks and the ferry and logistics company, DFDS.
The mercury may be rising currently, but Canadians know winter will always make a chilly return. To combat that coming cold climate, an all-new, exclusive-to-Canada ‘Sub Zero' Package is now available on the Ram 1500 Classic.
Innovative Products of America (IPA) announces the #5700A ALPHA MUTT with ABS, a complete diagnostic trailer inspection system that integrates all aspects of trailer service and repair. A technician can now control and test all lighting, ABS and air brake circuits with the provided tablet while conducting a walk around PMI or DOT inspection.
The 2020 Ram 1500 will become Canada's most powerful half-ton diesel pickup with 480 lb.-ft. of torque and most capable light-duty diesel, with towing capability up to 5,697 kg (12,560 lb), the manufacturer states. The all-new third-generation 3.0-litre EcoDiesel V-6 is also expected to lead the segment on fuel economy.
Mack Trucks launched an all-new Mack Certified Used Truck program featuring a unique, fully integrated factory-backed warranty managed through Mack systems, which eliminates the need to work through third parties and provides customers extra peace of mind on top of the legendary durability and cost-saving value of a pre-owned Mack truck.
Volvo Trucks is revolutionizing the used truck industry with the introduction of its Volvo Certified program, headlined by the factory-backed Volvo Certified Warranty for pre-owned trucks. The Volvo Certified Warranty's engine and transmission coverage is modeled after the Volvo Engine Plan 2 Protection Plan for new trucks. Combining dependability with the value of a pre-owned vehicle, Volvo Certified models offer customers the opportunity to own a fully inspected, reconditioned and warrantied Volvo truck at a significant savings.
The all-new 2020 Chevrolet Silverado's available 3.0L Duramax inline-six turbo-diesel engine adds choice and versatility for full-size truck customers, offering torque and horsepower in addition to focusing on fuel economy and capability. It is the first-ever inline-six turbo-diesel offered in Chevrolet's full-size light-duty trucks.
Freightliner® innovates again, by pairing the lightest heavy-duty engine in North America, the Cummins® X12™, with the Freightliner 114SD. Up to 600 pounds lighter than other 10-13L medium bore engines, the X12 is a star performer with up to 500 HP and 1700 lb-ft of torque. When combined with the enhanced ergonomics and superior visibility of the 114SD, it can increase productivity and payload—making it an ideal match for weight-sensitive jobs like concrete mixing.
Mack Defense announced JWF Defense Systems (JWFDS) will provide the armored cab system for the M917A3 Heavy Dump Truck (HDT) contract the U.S. Army recently awarded to Mack Defense. JWFDS will be responsible for fabricating and painting the complete armored cab system, which will then be installed by Mack Defense.
Daimler Trucks is establishing the Autonomous Technology Group as a global organization for automated driving, bringing together its worldwide expertise and activities, as of June 1. The main tasks of the new unit comprise overall strategy and implementation of the automated driving roadmap, including research and development as well as setting up the required operations infrastructure and network, heading towards the series production of highly automated trucks (SAE level 4).
For 2020, Chevrolet makes the strongest, most advanced Silverado even more so with several new features that include the new 10-speed automatic transmission paired with the 5.3L V-8 standard on the LT Trail Boss and available on the High Country; the legendary 6.2L V-8 offered on Custom Trail Boss, LT Trail Boss and RST trims; and available technologies including new trailering features and Adaptive Cruise Control - Camera.
Mack Defense will showcase the ongoing delivery of its Medium Support Vehicle System (MSVS) Standard Military Pattern (SMP) trucks to Canada at the Canadian Association of Defense and Security Industries (CANSEC) trade show, May 29-30 at the EY Centre in Ottawa, Ontario. CANSEC brings together leading-edge technology, products and services for land-based, naval, aerospace and joint forces military units.
GMC is taking premium to the next level with all new availability for a carbon fibre bed, 3.0L Duramax turbo-diesel and 10 speed automatic transmission, plus additional technology like Adaptive Cruise Control - Camera to elevate the ownership experience in the 2020 Sierra 1500. The updates add to a robust portfolio of technologies that deliver an innovative and premium ownership experience.
Link Mfg., Ltd. has delivered the first set of its new Triton Tri-Drive Air Suspensions. The industry's first ultra-high-capacity tri-drive air suspensions are engineered to be used in multi-axle configurations for heavy-haul and off-highway applications, according to the manufacturer. Designed for traditional production line installation, Triton's brawny 105K carrying capacity gives OEMs a viable and efficient path to broaden their product offerings by increasing the load-bearing capabilities of existing vehicle platforms.
Bruce Hoger has BECO Inc. dialed in to reliability, on-time performance and fuel economy. The fleet is as dependable as the mail, which is what you expect from a company that delivered its first load for the nation's post office in 1951 and is now the fifth-largest mail hauler in the U.S. It's a market segment that remains in demand.
Kenworth is adding the TruckTech+ Remote Diagnostics system as an option for its medium duty conventional trucks.
Navistar International Corporation was recently recognized by industry solutions advisor Carlisle & Co. for having two of the highest performing parts distribution centers in the automotive and commercial vehicle sectors. The Edmonton, Alberta Parts Distribution Center (PDC) was awarded the Top Performing Warehouse in the Truck and Heavy Equipment category for the second consecutive year, while the Queretaro, Mexico PDC was named the second-place honoree.