Engcon, the world's leading manufacturer of tiltrotators - a kind of tilting and rotating quick coupler for excavators - announces it is introducing a two-year warranty on all new tiltrotators delivered after January 1, 2018.
Since the fall of 2015, Engcon had offered a one-year warranty for customers who register their tiltrotators and follow a predetermined service plan.
In response to customer requests, Engcon is changing its policy. All customers will receive a two-year warranty on tiltrotators delivered after January 1, 2018, whether or not the equipment is registered.
Engcon encourages its customers to register their tiltrotators nonetheless. "Registering the tiltrotator does not simply mean the customer gets a documented tiltrotator. The customer also benefits from faster service, as the company will have at hand all the information needed about the tiltrotator when the customer calls for support. This makes it easier for everyone - which translates to faster service," says Sten Strömgren, communications manager at Engcon Group.
Engcon's tiltrotator service program remains in effect. Customers who want to have their tiltrotators serviced under the program are encouraged to do so, and they will still be able to register their equipment.
"We are convinced that a tiltrotator with a documented service history will retain its value when it reaches the second-hand market, much like a car with a maintenance book," says Strömgren.
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