Fullbay launches next-generation heavy-duty repair shop platform to simplify complex workflows

Fullbay has launched its AI-native, cloud-based platform — Fullbay Next — to bring heavy-duty repair into the connected era. 

Built on a decade of commercial repair expertise, Fullbay Next uses technology and deep shop data to help fleets of all sizes work faster, streamline operations, and keep technicians working instead of being buried in admin work.

Visualize complex workflows, draft orders, and keep customers up-to-date on repairs in one place 

Fullbay Next is designed to put the entire repair journey on a single, fast, and mobile-optimized screen. Built with AI at its core, the system adapts to how shops of every size run, simple enough for a solo operator and powerful enough for the largest fleets. The platform is rolling out in phases, starting with small independent and mobile shops, a segment that represents roughly 25,000 businesses in the industry. Medium and large operations will follow with a rapid rollout over the next several months. 

"Fullbay Next is a new era of shop management and fleet maintenance," said Trent Broberg, CEO of Fullbay. "We're bringing together tens of millions of service orders representing billions of dollars in commerce from across our platform to build something this industry has never had: a connected, data-driven ecosystem that makes every shop and fleet smarter, faster, and more efficient. This isn't an incremental update. It's a fundamentally different way for the heavy-duty industry to run."

In addition to fast page loads, a streamlined setup, light and dark modes, and multilingual support, Fullbay Next also features:

• Repair Center – A reimagined way for a shop to operate, built around how technicians actually work:
• Wrench mode – A focused technician view of repair information only, no clutter.
• Kanban board – A visual board displaying every job and its stage at a glance. Drag and drop work orders through stages with a single click.
• Quick work order – Draft a new work order in seconds, not minutes. Select the customer and unit from the board, note the issue, and finish details later.
• Built-in AI – Fullbay AI powers a set of tools designed to cut admin time:
• Interactive note cleanup – Voice-to-text captures and cleans up technician notes automatically.
• Image capture and review – Snap a photo to add it to a work order, or point the camera at a part and let AI review the image and flag what looks wrong.
• AI Receptionist – An AI assistant that answers after-hours and overflow calls, so no customer call goes unanswered.
• Fleet Center customer portal – Auto-provisioned accounts, and soon, a universal unit record, so fleets can see service history across all Fullbay shops.
• Modern Developer portal and API – Interactive self-service documentation, modern security, formal versioning, and expanded data exposed as native API resources, with early access opening in the coming months.