Mack Boosts Service Capacity in Canada
Mack Trucks further strengthened its service and support network in Canada with the opening of new facilities in Saskatchewan and Quebec.
“Mack’s customers reap the benefits of maximum vehicle uptime and increased ROI because of the ongoing investments throughout our dealer network,” said Stephen Roy, president, Mack Trucks North American Sales & Marketing. “Mack is committed to delivering products, services and support that we’re confident provide unparalleled customer value, and our dealers live this commitment every day.”
Redhead Equipment – Regina, Saskatchewan
Redhead Equipment recently opened the doors to its new Regina, Saskatchewan location between Emerald Park and the City of Regina on Highway 1 East. Redhead Equipment, which also retails and services trailers and construction equipment, built the new 117,000 square-foot facility to streamline their operations and better serve the growing needs of their diverse customer base. The truck service center, staffed by 15 Mack technicians, nine of whom are Mack Master Technicians, features 27 service bays, including wash and welding bays, a lube pit, overhead crane and truck lifting system. The location houses an extensive parts inventory in its 30,000 square-foot parts warehouse and operates seven service trucks to provide support at customer locations and jobsites.
Mack Laval – Laval, Quebec
Mack also enhanced its presence in Quebec with the opening of Mack Laval near Montreal. The dealership was previously based in Anjou, Quebec and known as Camions Lourds de Montreal. Moving to the Laval facility will help ensure even greater customer service and easy access from major routes AR-440 and AR-25. The 19,000 square-foot facility provides 14 service bays manned by 14 technicians and a 3,500 square-foot parts warehouse, overhead crane, lube pit and high-tech lube system. The facility is equipped to service alternative fuel vehicles. Located on a 138,000 square-foot lot, Mack Laval provides ample room for trailers and is monitored by an advanced camera system to help protect customers’ assets.
Ongoing Mack Dealer Investments
Since 2010, Mack dealers have invested $380 million, leading to a:
- 35 percent increase in bay capacity;
- 162 percent increase in Mack Master Technicians;
- 69 percent increase in spare parts availability;
- 62 percent increase in hours available for service; and
- 82 percent increase in parts department employees.
Mack’s extensive service and support network of more than 460 Mack dealer locations and 15,000 additional service providers in North America is vital to the success of Mack’s aftermarket support.
The ongoing investments to expand service and support capabilities further the effectiveness of Mack’s GuardDog Connect telematics-based solution, which quickly diagnoses potential issues, proactively schedules repairs and confirms that required parts are in stock and ready to install, all while the truck is still on the job.