VIDEO: Cat Job Site Solutions powers contractor success for 20 years

Cat Job Site Solutions marks the 20th anniversary of its innovative and fresh approach to contractor support. Its creation was a simple question written on a whiteboard in 2005: "How can we do things differently for our customers?" Today, that question has fostered a global program leveraging the collective power of Caterpillar and the Cat dealer network to achieve objectives through outcome-based site performance agreement. 

For 20 years, Cat Job Site Solutions has modelled its services on a commitment to contractor success. The team achieves this success alongside Cat dealers through flexible contracts that hold each party — Caterpillar, dealer, and contractor — accountable to deliver on objectives. Each entity aligns incentives and shares risk, so that when one party wins, everyone wins. Further reducing complexity for contractors, a Cat Job Site Solutions agreement incorporates equipment, maintenance, data insights, and related services into a predictable monthly cost.

These solutions are not only about machines but align on delivering measurable results that drive efficiency, productivity, and lower overall costs. They are not limited to a specific product, technology, or service, and site solutions teams work across multiple industries — construction, industrial, mining, quarry and aggregates, waste, and more.

"Together with our dealers and Caterpillar teams, we've helped customers increase equipment availability, reduce operating costs, improve cash flow and promote a culture of safety by listening first and solving second. That trust, earned site by site, is what sets Cat Job Site Solutions apart," said Matt Kees, vice president and general manager, Cat Job Site Solutions. 

"Our solutions start with understanding the customer's site targets and then crafting a solution specifically for its needs. This could look like reduced production costs through better maintained haul roads or increased operator capacity through expert training," Marc Cameron, senior vice president, Caterpillar Resource Industries. 

A faster, smarter future

Beyond connectivity and data, the future of Cat Job Site Solutions also harnesses the power of real-time predictive analytics to increase machine availability.

"The future of Cat Job Site Solutions is faster, smarter, and even more connected. We're embedding data-driven experts on site, monitoring fleets in real time, and creating predictive feedback loops that prevent downtime before it happens," shared Denise Johnson, group president, Caterpillar Resource Industries.