Genie’s new AI-powered chat agent streamlines technician support

Genie is making it easier and faster to find answers to technical support questions with the launch of the new Genie Assist chat agent, an AI-powered chatbot that pulls information from Genie service and operating manuals, and the service bill of materials (SBOM) to deliver answers to technical questions.

Available now through the MyGenieLift portal, the Genie Assist chat agent streamlines troubleshooting and product support for technicians and fleet managers alike. Its natural language engine improves ease of interaction with manuals, pulling from them to give step-by-step instructions, torque specs, diagrams, and safety notes. Because the information being used is sourced from Genie documentation, technicians can feel confident using the tool to more quickly resolve issues in the field.

"These additions underscore Genie's commitment to continuous digital innovation, and elevating the customer experience with practical, user-friendly technology," said Dana Peters, Genie director of digital services. "Genie Assist, on its own, will save customers time — and therefore money — by making it quicker to find the information they need. But this is just the first step, and we are committed to continuing our efforts to develop and introduce smart, customer-centric solutions that make our digital offering even more valuable."