Mack Trucks adds Allison diagnostic data to its integrated telematics solution

Mack Trucks partnered with Allison Transmission to create an action plan for Mack Trucks Integrated Uptime service.

Beginning in the second quarter of 2025, Mack GuardDog Connect, an integrated telematics solution, will directly incorporate Allison Diagnostic Trouble Code data and other parameters in its 24/7 monitoring service, leveraging the same processes and tools already used by Mack contractors and dealers. This integration simplifies contractor communications, allowing for one point of contact through Mack rather than receiving information from multiple sources.

Consolidating services 

Mack GuardDog Connect is a proactive diagnostic and repair planning solution that protects and maximizes contractors' uptime. GuardDog Connect proactively monitors a truck's critical fault codes, which could lead to unplanned downtime.

Previously, drivers would receive service alerts about their Allison transmission separately and then work with an Allison authorized service provider directly to determine the severity and the next steps. Now, Mack OneCall agents at the Mack Uptime Center offer support for planned and unplanned service events, including scheduling service and repairs.

Mack works behind the scenes with Allison to collect instructions on how to handle yellow or red fault codes. This partnership allows for a single stream of communication rather than receiving instructions from multiple sources.

Recent Mack telematics advancements 

The partnership with Allison Transmission is one of the most recent announcements Mack has made to simplify the experience for drivers and dealers. Recently, Mack introduced automated software deployment through AutoSend and Self-Service Parameter Updates so drivers can keep their fleets fully optimized through Mack Over The Air.

Beginning in the first quarter of this year, Mack's new automated software deployment strategy, AutoSend, will become standard for trucks equipped with Driver-Display Activation — Mack's in-cab digital interface that enables drivers to review and install software updates directly from their truck's dashboard display. Available through Mack's Integrated Uptime subscription service, AutoSend as part of the Mack Over The Air service at no additional charge.

Driver Display Activation capability is standard on most Mack-powered trucks constructed after November 30, 2020. This proactive approach allows updates to be completed in 30 minutes or less.

Mack is also introducing Self-Service Parameter Updates through its Mack Connect portal — the company's comprehensive fleet management and uptime solutions platform — in the second quarter of this year. Fleet managers can create and deploy custom parameter profiles directly from Mack Connect. This feature allows the management of critical vehicle settings such as road speed limits and idle shutdown parameters without assistance from Mack's Uptime Center — the company's command centre that provides around-the-clock vehicle monitoring and support services.

Mack Trucks and Allison transmission collaboration 

"Mack's goal is and always has been to offer solutions to make Mack easy to do business with," said Jonathan Randall, president of Mack Trucks North America. "We continue to make advancements with GuardDog Connect, and we believe this partnership with Allison is just another example of Mack's industry-leading uptime services and solutions."

"This integration reflects the decades-long partnership between Allison and Mack and our unwavering commitment to serving the needs of our mutual customers," said Rohan Barua, vice president of North America sales, global channel, and aftermarket at Allison Transmission. "By providing transmission insights directly through Mack's integrated telematics solution, we ensure that our customers are directed to an Allison Authorized service provider who can offer the necessary service and support. This collaboration enhances the overall customer experience and underscores our commitment to greater uptime for our customers."

Mack piloted the program with several contractors, all of whom responded favourably to the streamlined process, said Marty Foulks, Mack connected vehicle product manager.

"This is part of the Integrated Uptime subscription service, so there is no additional charge. The fleets with an existing Mack Integrated Uptime subscription and equipped with Allison transmissions will automatically be enrolled in the service and begin receiving the notifications," Foulks said. "Both companies have developed a seamless vehicle analytics collaboration to make Mack GuardDog Connect applicable for Allison transmission data."