JLG increases equipment maintenance support through expanded authorized service provider network
JLG Industries, Inc. has expanded its network of authorized service providers in the United States to provide equipment repair, warranty, maintenance, inspections, parts, and other support services to users of JLG equipment. JLG's independent service operations are available to complete service work on all makes and models of equipment within their defined territories.
"Many of our customers have limited and overtaxed in-house service capabilities, and they are looking to outsource maintenance and repair work to keep their shops efficient," says Dan Fry, JLG's senior program manager for authorized service providers. "When it comes to maintaining the quality and maximum value of JLG machines, there is no substitute for good preventive maintenance and care. With our network of authorized service providers, JLG confidently provides them with responsive, world-class quality service and support, available throughout the life of our products."
According to Fry, JLG authorized service providers can serve users in various capacities, including warranty service work, local parts support, inspection services, mobile and in-shop repair services, and maintenance and repair work.
Warranty service work
JLG service providers are authorized to complete warranty work on all JLG equipment. This service includes processing the claim paperwork and handling all the repairs.
Local parts support
With access to the industry's largest resource of JLG genuine and remanufactured equipment parts, as well as a comprehensive inventory of competitive and aftermarket industry parts, available through JLG Online Express, authorized service providers can provide JLG users with reliable local parts support.
"By offering our expansive line of industry products, these independent service locations can help JLG customers keep their fleets running in peak condition, reducing the risk for unplanned downtime and costs associated with needing to call in backup machines," says Fry.
When JLG users need assistance with scheduling, completing, and documenting various inspection services, such as pre-delivery and annual inspections, JLG authorized service providers can help them meet the requirements of machine ownership.
Mobile and in-shop repair services
JLG authorized service providers offer JLG users a cost-effective resource to keep their JLG equipment fleets operational in the field.
Maintenance and repair work
With an ongoing need for preventive maintenance and repairs on JLG equipment products within their operations, JLG authorized service providers offer a consistent, trustworthy option to provide these services as and when needed.