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JLG expands machine inspection functionality and updates interface to augmented reality app

Two hands hold a tablet with a scissor lift on the screen
The JLG augmented reality app

JLG Industries has updated the JLG augmented reality (AR) app, giving the digital tool a facelift and expanding its capabilities to be more useful to users on a day-to-day basis. The upgrades include an all-new interface, new content, cloud-based and offline use, expanded machine inspection functionality, and a new "Fleet" feature.

"This new, expanded version of the JLG AR app not only has a more modern look and feel, but it also operates more effectively and efficiently," says Ara Eckel, director of product management for connected solutions at JLG. "Taking a machine-first approach, we have evolved this tool with very targeted enhancements and additional features that will improve users' productivity. Its customer-centric design makes the app easier to navigate and more quickly connects our customers to the information they are looking for."

The JLG AR app continues to provide five functions that increase safety, productivity, and efficiency on job sites:

  • Machine visualization,
  • Accessory visualization,
  • Operation guidance,
  • Decal viewer, and
  • Inspection assistant.

Upgrades to the app include several capabilities to these functions, such as a refreshed mobile application interface and experience that starts at the machine level, allowing users to select a product and go directly into its content module from either the menu or through the app's search function. New machines and content have also been added to the equipment modules offering users more than 60 models to view and manipulate in 3-D.
Content is now cloud-based to reduce the application's size from 1.3 GB to 227 MB and enhance accessibility to new and updated content. The inspection assistance functionality has expanded to cover annual machine inspections, daily machine inspections, and pre-delivery inspections.

The new "Fleet" feature helps JLG customers optimize their fleet management right from the app. Users can now add and store multiple assets for easy tracking by serial number/asset ID. Users can save data on machines and access it instantly, regardless of connectivity.

"Using the JLG AR app, users can get on-demand, digital access to information specific to a machine without ever leaving the job site," says Eckel.

Project managers using the app's machine visualization can make sure the equipment they're ordering will fit in their workspace and reach the required areas without looking up dimensions in a manual or online.

Rental companies using the app's accessory visualization can make sure they're ordering the right accessories to fit the models they carry without referencing a parts manual to verify fit.

Before machine use, operators using the app's operation guidance can see an overlay of a machine's control panel with explanations of control functions. Using the decal viewer, operators can scan and read decals in their native language.

Technicians using their phones can walk through the inspection assistant to ensure they are following proper protocols and efficiently documenting every step.

"There are a lot of added benefits and value for users in the updated JLG AR app," finishes Eckel, "and the best part is that it is 100-percent free to download and does not require a login to use (some limitations may apply in select global markets)."

Company info

1 JLG Drive
McConnellsburg, PA
US, 17233-9533


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