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New JLG app provides phone-enabled diagnostics for electric scissor lifts

A service technician connects to a scissor lift through their phone
Users can also use the DaVinciGO app to calibrate and configure their DaVinci scissor lift, adjusting inputs, outputs, and parameters in real-time.

JLG Industries now allows service technicians to connect to the JLG DaVinci AE1932 scissor lift via the DaVinciGO app, providing intelligent diagnostics through a smartphone or tablet. The app can be used on iOS and Android devices to view, diagnose and troubleshoot JLG's all-electric machine in real time, from any location. 
 
According to Randi McClure, marketing manager for JLG scissor lifts, the DaVinciGO app, which comes standard on JLG DaVinci lifts, sets a new benchmark for the industry by eliminating the need for a separate analyzer, or any other specialized tools, to run machine diagnostics. This app enables users to get remote assistance using smart phone-enabled diagnostics.

"The DaVinciGO app allows service personnel, such as a field technician, to perform operations, such as software updates, configuration, calibration, and more, via any connected device," says McClure. "Utilizing the latest digital technology, this app will reduce diagnostic time by giving users the ability to quickly identify and address machine issues."
 
McClure continues, "And when product support is needed, users can use the DaVinciGO app to remotely engage with the JLG service centre."

Using their smart devices like a "modem," users can use the app to connect the machine directly to the JLG service centre, giving them the ability to remotely view current machine information, such as the serial number, diagnostic troubleshooting codes (DTCs) or the value on a specific input, output, or internal channel, in real time. 
 
Users can also use the DaVinciGO app to calibrate and configure their DaVinci scissor lift, adjusting inputs, outputs, and parameters in real-time. And, says McClure, it is also possible to use the app to reset a setting to its factory default value. The app also allows service technicians to send or get over-the-air software updates and see machine settings without the need of a computer. 

Company info

1 JLG Drive
McConnellsburg, PA
US, 17233-9533

Website:
jlg.com

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