Terex Washing Systems introduces ‘4Site’ project management service
‘4Site’ is a new project management service introduced by Terex Washing Systems (TWS) to specifically aid customers and distributors with the installation of TWS equipment, providing three tailored packages to choose from, Silver, Gold or Platinum. 4Site comprehensive management service provides enhanced reliable and efficient levels of support every step of the TWS installation. Each of the project management packages include four key steps and are supported by TWS at an international level through regional partners from its headquarters in Northern Ireland.
The announcement of 4Site was made during TWS global distributor forum event. Austin Carey, Managing Director, Blue Machinery (Scotland) Ltd commented “The introduction of this new project management service is a very positive approach by TWS which can only help strengthen the brand’s position in the global marketplace, furthermore we are delighted as a distributor to be able to offer such a comprehensive management service providing a turnkey solution to our customers.”
Sean Loughran, Director TWS commented “The response to the introduction of 4Site from our global distributor network has been incredible and distributors are excited about offering the service to their customers. TWS is the premier provider of advanced plant solutions and the introduction of 4Site project management service greatly enhances our position in the marketplace to better serve our customers. Furthermore our new multi-million pound facilities at our dedicated TWS headquarters site puts us in a very strong position moving forward into 2016 and beyond.”
The complete project management service
4Site is led by Garry Stewart, Project Manager TWS, whom has 20 years’ experience in the industry. The new project management service 4Site is responding to business growth and increased customer demand and will aim to serve key markets globally. The project will be led by Project Manager who will work closely with TWS distributors, service providers and internal teams to fulfill TWS's commitment to provide expertise, project management and technical and service support globally.
Commenting on the new project management service, Garry Stewart, TWS project Manager, stated “We believe that rapid response, qualified and effective support is crucial in meeting end-users needs, letting distributors deliver on their promises as well as developing long-term customer relationships, which is exactly what 4Site will offer”.
Gerhard Kronlacher, Field Service/Sales, TWS distributor in Austria added “I certainly will be availing of the project management services offered through 4Site on and forthcoming installations going forward. This service truly brings together an experienced installation team who are working with this equipment on a daily basis which can only strengthen the already good service offered by TWS and Kuhn, Austria.”
3 service management packages
TWS offers 3 tailored service management packages, Silver, Gold and Platinum, with a common theme centered on effective and efficient communication throughout the process. The silver package is complementary with all TWS machines and ensures simplification of the installation and commissioning of TWS washplants globally.
The ‘4Site’ Gold package provides an experienced TWS Site Engineer who will work closely with the distributors/customer’s team to assist and/or supervise the complete installation of TWS plant. In addition this package offers on-site plant commissioning and training relative to the TWS equipment being installed.
The Platinum package consists of a complete turnkey service delivered by the TWS team to include total planning and management of all aspects associated with the entire installation and commissioning of the TWS supplied plant and this is undertaken by a dedicated team of TWS engineers.