Mack expands uptime solutions for customers with legacy vehicles

Mack Trucks is bringing its industry-leading uptime solutions to customers with Mack legacy vehicles. Working with its partner Geotab, a leading global provider of end-to-end telematics technology, Mack now offers connectivity for older Mack vehicles that are not equipped with its GuardDog® Connect telematics hardware, helping to maximize customer uptime. Mack made the announcement at The Work Truck Show in Indianapolis.

“The benefits of Mack’s uptime solutions are proven, with significant reductions in diagnostic and repair times,” said David Pardue, Mack Trucks vice president of connected vehicles and uptime services. “We are pleased to partner with Geotab and offer those same benefits to customers who own Mack legacy vehicles.”

After installing a small Geotab telematics device, the Mack Uptime Center will be able to monitor the same critical vehicle codes as Mack’s GuardDog Connect hardware. If an issue is detected, Mack OneCall™ agents will evaluate and provide the customer’s designated contact with decision-critical information through Mack ASIST, an online communications and service management portal. Repair scheduling, as well as parts and service bay availability, are also confirmed, all while the truck is still on the job.

Mack’s uptime support is managed through the Mack Uptime Center, which is located near Mack headquarters in Greensboro, North Carolina. Personnel from every customer support function are housed in the Uptime Center, enabling cross-functional teams to quickly and efficiently address customer issues impacting uptime.
Geotab is a world leader in telematics technology and builds analytic, telematics and Internet of Things (IoT) solutions. Geotab systems are built from the ground up and utilize sophisticated encryption, helping ensure data security. Geotab manages more than 670,000 connected vehicles globally.

“As an IoT hub, Geotab’s telematics device gathers accurate diagnostic intelligence that is trusted by many to improve vehicle uptime,” said Neil Cawse, CEO, Geotab. “We’re proud to partner with Mack, creating a powerful solution that will offer new levels of ROI to legacy Mack vehicles.”

Mack’s GuardDog Connect service contact for legacy vehicles, which includes the Geotab vehicle tracking device, will be available for order through Mack dealers beginning May 1, 2017 and is compatible with all model year 2011 and newer Mack vehicles equipped with Mack engines. Installation is plug-and-play, followed by a brief activation and onboarding process.